Legal

Cookies

Last updated · May 2026

This page explains what cookies are, how Zose uses them on our website and Web Agent application, and how you can manage your preferences.

01

What are cookies?

Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites work, or work more efficiently, and to provide information to the website owners.

We also use similar technologies, such as local and session storage, for the same purposes described in this policy. Wherever we say “cookies” below, we mean cookies and these comparable technologies.

02

How we use cookies

We use cookies to:

  • Keep you signed in to the Zose Web Agent during your session.
  • Remember preferences such as language, region, and the splash screen you have already seen.
  • Secure the service against fraud, account takeover, and other abuse.
  • Understand how visitors interact with our pages so we can improve them.
03

Types of cookies we use

The cookies on Zose fall into four broad categories.

Strictly necessary

Required for the service to function — for example, to authenticate you, route your session to the right server, or remember the items in a transaction flow. The service cannot work without these.

Functional

Let us remember choices you make (such as language, region, or whether you have dismissed the welcome screen) so the experience is personalised on your next visit.

Performance & analytics

Help us understand how visitors use the platform — pages viewed, time on each page, navigation paths — so we can measure performance and continuously improve.

Security

Detect unusual behaviour, prevent fraud and abuse, and keep your account safe.

04

Third-party cookies

Some cookies on our service are placed by third parties whose services we use, such as analytics or anti-fraud providers. These third parties are bound by data-protection contracts and are permitted to use the data only for the purposes for which we engaged them.

05

Managing your preferences

Most browsers let you view, manage, delete, and block cookies through their settings. Visit the help section of your browser to learn how. Be aware that disabling strictly necessary cookies will prevent core parts of the service (including signing in) from working.

On mobile devices, you can usually opt out of advertising identifiers from your device settings. For locally stored items like our welcome screen flag, you can clear them by selecting “Clear site data” in your browser.

06

Updates to this policy

We may update this Cookies policy from time to time. The updated version will be effective on the date shown next to “Last updated” at the top of this page. We encourage you to review this policy periodically.

07

Contact us

Questions about how we use cookies? Email us at info@zose.rw. You can also read our Privacy notice and Terms of use for more on how we operate the service.